Shipping & Returns



To make inquires about an order or return contact us at:
4 CONVENIENT WAYS OF ORDERING:
ORDER BY PHONE:
Toll free
855-301-2574

FAX: 718-481-3005


ORDER ON LINE
www.nuchoicepackages.com


MAIL:
NU CHOICE
PO BOX 220219
Rosedale, New York 11422-0219


CUSTOMER SERVICES HOURS:
MONDAY-FRIDAY
10:00AM- 6:30 PM (EST)
SATURDAY & SUNDAY:
Closed


INQUIRIES:
To make inquires about an order or return contact us at:

NU CHOICE
Attention: Customer support
Po Box 220219
Rosedale, New York 11422-0219
Toll Free: 855-301-2574
Fax: 718-481-3005
support@nuchoicepackages.com



NEW YORK INMATES, FRIENDS AND FAMILY:
Inmates are allowed 2 packages per month containing food items which can not exceed 35lbs. or 560 ounces. These packages can be received through the mail or by visits.



RETURNS:
Please check all products upon receipt. Notify your property room officer if any product is broken or damage in transit or if the wrong item was receive we will send a full refund or replace that item free of charge. We will not charge for shipping that product back to you. However we are not responsible for orders you ordered wrong and we cannot accept returns of perishable items.



SHIPPING AND HANDLING:
FREE Shipping and handling on all orders over $100.00 in catalog. SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE on the orders you pay Shipping and Handling on. However we will pay for shipping and handling on returns or exchange orders made by our error when shipping back to you



PRODUCT AND SERVICES:
NU CHOICE takes customer service very serious. Our customers are the priority and because we are reaching out to you the customer we need to hear any feed back on our products and services. In the ordering section please write a review to let us know what you would like to see us do and any new products we can bring to you. We know and understand that Correctional Facilities are made up of different communities of people and We are here to bring you familiar foods & products from your community to help you through the difficult time away from home.



THANK YOU FOR YOUR SUPPORT.



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